Welcome to Outlet The Lux Evolve Store (“we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website theluxevolve.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Store

Outlet The Lux Evolve Store specializes in premium baby clothing and Big & Tall fashion collections. We cater to discerning customers who value quality, comfort, and style in their wardrobe selections.

1.1 Company Information

  • Business Name: Outlet The Lux Evolve Store
  • Address: 514 Colony Street, Norwalk, US 06854
  • Customer Service Email: [email protected]

2. User Obligations

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, copy, or resell any part of our site without express written permission
  • Not use our site in any way that could damage, disable, overburden, or impair it
  • Be responsible for maintaining the confidentiality of your account credentials

3. Products and Services

3.1 Product Descriptions

We take great care to ensure our product descriptions are accurate. However, slight variations in color or texture may occur due to monitor settings. All measurements are approximate.

3.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Age Restrictions

You must be at least 18 years old to make purchases through our website.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline at our discretion. Order confirmation does not constitute acceptance.

4.2 Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to correct pricing errors at any time.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. You represent that you have the legal right to use any payment method you provide.

4.4 Shipping

Orders are processed within 1-2 business days (excluding weekends and holidays). We offer two shipping options:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: via EMS for orders over $50 (15-25 business days)

We ship worldwide except to certain Asian regions and remote areas. Delivery times are estimates and may vary.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition (unworn, unwashed, with tags and packaging). Non-returnable items include:

  • Bodies (baby bodysuits)
  • Beauty products

5.2 Exchange Policy

Exchanges for size or color (subject to availability) follow the same conditions as returns within the 15-day window.

5.3 Refund Process

Refunds are processed within 3-5 business days after we receive your return and are issued to your original payment method. Original shipping fees are non-refundable.

5.4 Damaged or Incorrect Items

Contact us immediately at [email protected] with photos. We will arrange a prepaid return label and expedite your replacement.

6. Intellectual Property

All content on this website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Liability Limitations

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products
  • Our total liability for any claim related to these terms or your use of the site shall not exceed the amount you paid for the product(s) in question
  • We are not responsible for delays or failures in performance resulting from events beyond our reasonable control

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or any other matter, please contact us at:

Outlet The Lux Evolve Store
514 Colony Street
Norwalk, US 06854
Email: [email protected]