At The Lux Evolve Store, we’re committed to providing a seamless luxury shopping experience. Below you’ll find answers to our most frequently asked questions about our premium fashion offerings, global delivery, and customer care services.

Product Questions

Q: What types of products does The Lux Evolve Store specialize in?
A: We curate premium designer apparel with a focus on inclusive sizing, including our exclusive Big & Tall collections and luxury baby clothing lines. Our offerings range from sophisticated suiting to casual essentials, all maintaining our standard of affordable luxury.
Q: Do you carry seasonal items?
A: Yes, we regularly update our collections with seasonally appropriate pieces like Baby Coats and Jackets for winter or lightweight Baby Tops and T-shirts for summer. Our Big & Tall collections follow similar seasonal rotations.
Q: Are your baby clothing items made with sensitive skin in mind?
A: Absolutely. Our Baby Clothing line, including Bodies and Baby Knitwear, uses premium, breathable fabrics suitable for delicate skin.

Ordering & Account

Q: How do I create an account?
A: During checkout, you’ll have the option to create an account for faster future purchases and order tracking. We never store your full payment information for security.
Q: Can I modify my order after placing it?
A: To maintain our efficient 1-2 business day processing time, order modifications must be requested within 2 hours of placement by emailing [email protected] with your order number.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two premium delivery services:
– Standard Express Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Free Standard Shipping (orders over $50): 15-25 business days via EMS
Q: Can I track my order?
A: Yes! All shipping methods include tracking numbers sent via email once your order dispatches from our Norwalk headquarters.
Q: Do you ship internationally?
A: We proudly ship worldwide, excluding some Asian and remote regions. International customers may be responsible for applicable duties/taxes upon delivery.
Q: How long does order processing take?
A: We process all orders within 1-2 business days with care before dispatch. During peak seasons, processing may occasionally extend to 3 days.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, in original packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Q: How do I initiate a return?
A: Email [email protected] with your order number and item(s) you wish to return. Our team will provide instructions within 24 business hours.
Q: How long do refunds take to process?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Additional Assistance

Q: How can I contact customer service?
A: Our US-based team is available via email at [email protected] for any inquiries. We typically respond within 24 business hours.
Q: Where is The Lux Evolve Store located?
A: Our headquarters is at 514 Colony Street, Norwalk, US 06854, where all orders are carefully processed and dispatched.
Q: Do you offer gift wrapping?
A: All items arrive in our signature discreet, premium packaging, perfect for gifting. While we don’t offer additional wrapping, our packaging maintains the luxury unboxing experience.

For any questions not covered here, please don’t hesitate to contact our customer care team. We’re dedicated to making your Lux Evolve experience as effortless and luxurious as our collections.